Consumer+Protection

For Monday's class What are consumers' rights regarding deceptive sales practices? What remedies do consumers have for deceptive sales practices? What role does the government play in protecting consumers?

Contribute to our google presentation on deceptive sales practices. Provide the key elements and an original example of the following areas: 1. Door-to Door and telephone sales/ 2. Referral Sales 3. Advertising 4. Bait and Switch 5. Mail order sales 6. Internet Commerce 7. Repairs and estimates

For homework, read and write down some brief answers. 1. Read Chapter 93A section 11 of the M.G.L. What does that section of the law do for consumers? Write down a few key points. 2. Now skim 940 CMR 3.00.What do these regulations do for consumers? What sorts of things are contained here? Look at 2 that seem most relevant to you and briefly write down how they could affect your life.

For next in-class 3. Do you have a claim? What type of warranty did you have? 4. Draft a 30 day demand letter for the following scenario. Make sure your letter contains the required elements. Print out your letter. We will peer review them.

You went to Mickey's Bikes to look at the Simon M-666, a new mountain bike. It has 29 inch wheels and a full suspension, meaning it has shock absorbers so you can go ride it off road and on trails. While checking out the bike, which cost $1200, you asked the salesperson if the bike frame was strong enough for difficult trails. The salesperson said, "Yep, it's all right here in this brochure that we put together about this model." You bought the bike and took it to a park to ride. During a difficult descent, the frame snapped in half and you fell and broke your arm. It cost $125 out of your pocket for a co-pay to fix your arm. You took the bike back to Mickey's. The salesperson said, "Sorry, dude/dudette, but you rode this on too difficult of a trail. That violated the warranty so we won't give you your money back."